Shipping & Returns Policy

Shipping Information

Clothing Items (Print-on-Demand)– All clothing items are printed on demand in the United States and shipped internationally
– Estimated delivery times:
– South Africa: 10-20 business days
– Other countries: Delivery estimates provided at checkout
– Please note that actual delivery times may vary due to:
– Customs processing
– Local postal service conditions
– Peak season delays
– Weather conditions or force majeure events

Art Prints
– Available for:
– International shipping
– Local delivery within South Africa
– Collection from our studio (by appointment)
– Shipping costs are calculated based on:
– Destination
– Package dimensions
– Shipping method selected
– All prints are carefully packaged to prevent damage during transit

Order Processing

– Orders are typically processed within 2-3 business days
– Production times:
– Clothing: 3-5 business days
– Prints: 7-14 business days
– You will receive:
– Order confirmation email
– Production update
– Shipping confirmation with tracking (where available)

International Orders

– Customers are responsible for:
– All customs duties
– Import taxes
– VAT
– Other customs-related fees
– We cannot mark items as gifts or alter declared values on customs forms
– Orders may be subject to random customs inspection which can delay delivery
– We are not responsible for orders delayed or seized by customs

Returns Policy

Clothing Items
– Due to the custom, print-on-demand nature of our clothing, we do not accept returns for:
– Incorrect size selection
– Change of mind
– Color variations (within reasonable manufacturing standards)
– Personal preference

Art Prints
– All print sales are final unless:
– Item arrives damaged
– Wrong print is delivered
– Claims must be made within 7 days of delivery
– Clear photographs of damage must be provided

Defective Items

If you receive a defective item, you must:
1. Report the issue within 7 days of delivery
2. Email art@gerdalouw.com with:
– Order number
– Clear photos of the defect
– Description of the issue
3. Wait for our team to review and provide next steps

Refund Policy

– Approved refunds will be processed to the original payment method
– Processing time: 5-10 business days
– Non-refundable items:
– Shipping fees (unless error was ours)
– Customs duties or import fees
– Items damaged due to improper handling by customer

Product Disclaimer

– Colors may vary slightly from digital images due to:
– Monitor settings
– Printing process variations
– Natural variations in materials
– Small variations in print placement (up to 1.5 inches) are considered normal for print-on-demand items
– Sizing charts are provided for reference – customers are responsible for selecting correct sizes

Cancellation Policy

– Orders cannot be cancelled once they enter production
– Print-on-demand items typically enter production within 24 hours of ordering
– Contact us immediately if you need to cancel an order

Contact Information

For all shipping and returns queries:
– Email: art@gerdalouw.com
– Response time: Within 2 business days

Force Majeure

We reserve the right to delay or cancel orders due to circumstances beyond our control, including but not limited to:
– Natural disasters
– Pandemic-related disruptions
– Severe weather conditions
– Civil unrest
– Supplier delays
– Shipping carrier issues

Policy Updates

– We reserve the right to update these policies at any time
– Changes will be posted on our website
– Continued use of our service constitutes acceptance of updated policies